1. Scope
This policy applies to digital products, book licences, website and professional services, managed hosting and other products or services purchased from kokoshungsan.co.uk and paid through PayPal. Product-specific delivery or cancellation terms also apply where shown.
2. Check before paying
Before paying, please check the product, licence scope, amount, delivery method and whether the plan renews automatically every 12 months. The PayPal button is enabled only after the checkout policy confirmation is ticked.
3. Annual plans and cancellation
- Annual plans renew every 12 months at the amount displayed at checkout until cancelled.
- You can manage or cancel future automatic payments in your PayPal account, or ask us for assistance using the form below.
- Cancellation stops future renewals. Unless otherwise agreed, access for the already-paid term normally continues until that term ends.
- Please cancel before the next renewal date to avoid the next payment entering processing.
4. Digital content and downloads
If a download link fails, a file is damaged, the wrong product is delivered or the content materially differs from its sales page, please contact us promptly. We will first arrange correction, replacement or renewed access.
Where permitted by law, a change-of-mind refund may not be available after digital content has been downloaded, opened or accessed. This does not affect statutory rights that cannot lawfully be excluded.
5. Professional, hosting and custom services
If setup, migration, domain connection, business email, web design, publishing work or another custom service has not started, you may request cancellation and a refund. Once work or service has begun, any refund is reviewed against work completed, service already supplied, the remaining term and non-refundable third-party costs.
Completed custom work, used service periods and third-party costs already paid on your behalf may be non-refundable, subject always to applicable law.
6. Duplicate, unauthorised or incorrect payment
If you notice a duplicate charge, incorrect amount or potentially unauthorised transaction, select “Duplicate or unauthorised payment” below and provide the PayPal order or subscription reference. We may ask for reasonable information to verify the payment account.
7. Individual review
- Submitting a request does not automatically approve a refund.
- We normally reply within 3–5 working days after receiving complete information.
- Possible outcomes include correction, replacement, partial refund, full refund, cancellation of future renewals or refusal of the request.
- Approved refunds are made through the original PayPal transaction; arrival time depends on PayPal, the bank or card issuer.